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Shipping & Returns


  

SHIPPING AND RETURNS POLICY

SHIPMENT AND CANCELLATION POLICY

Order Processing and Shipment

All in-stock items are shipped within 24 to 48 hours from date of purchase. Orders placed on Friday will be processed and shipped the following Monday.

Standard Delivery: Our standard delivery service for the U.S., Canada, and Australia is USPS. Standard delivery times are as follows:

· Continental US addresses: 3-4 business days from the date of shipment.

· Alaska and Hawaii addresses: 7-10 business days from the date of
shipment.

· C a n a d a: 4-5 business days from the date of shipment.

· Australia: 10-12 business days from the date of shipment.
Other International Deliveries: The delivery time for international shipments is typically 4-5 days but can take up to 7-10 days depending upon location. 

Returns
Product may be returned for any reason within 30 days of original purchase. In order to request a refund, email denicpetcollection@gmail.com to obtain a Return Merchandise Authorization (RMA) number. The RMA number must be clearly visible on the exterior of any returned package. Reimbursement will be issued within a period of 30 days of receipt and will be issued in the same manner as the original payment method. Please refer to the CONTACT page on our website for more country specific Customer Service numbers and emails.
Cancellation

Monthly Auto-Delivery or Autoship Orders may be cancelled at any time by submitting a written notice at least five (5) business days prior to the next scheduled processing date. Submit written notice via email to denicpetcollection@gmail.com.